Terms of service

Terms of Service

Secure and safe

When you shop at ASA, you should feel safe. Our payment gateway is approved by PBS, and we will only withdraw the money from your account when your order has been shipped. We can never withdraw an amount greater than what you have approved.

Supply and prices

All orders are shipped with GLS and PostNord. We send orders out Monday, Wednesday and Friday. In-stock items are despatched the following day if the order is placed before midnight.

Delivery to addresses in Denmark is sent with A-post. Delivery to addresses at the Faroe Islands, Greenland, EU and the rest of the world is sometimes sent with B-post. If you want to be sure on a A-post delivery please contact us directly to hear about the possibilities.

We deliver spices around the world (up to 2 kg). The postage costs are:
Denmark: From 36,00 DKK
EU: 75 DKK
The rest of the world (including the Faroe Islands, Greenland, Norway and Switzerland): 125 DKK

We offer free delivery to addresses in Denmark for orders above 400 DDK. NB. Please note it is not possible to combine free delivery with a discount code.

You can also order your spices online and pick them up at our spiceshop at Torvehallerne, Copenhagen. Then you obviously do not have to pay for freight. You will get an email when your order is ready for pick up.

If you want to buy more than 2 kg, please send an email to asa@asatrading.dk

We accept the following payment cards

  • Dankort (1,45 DKK. + 0,1 %)
  • Visa (1,25 %)
  • JCB ( 1,25 %)
  • Mastercard ( 1,25 %)
  • Visa Electron ( 1,25 %)

Debit cards are the safest, easiest and fastest method of payment. As a customer you achieve optimal security by paying with your credit card or debit cards because your bank can refund payment if the item is not received.

Returns

We try as best we can, but there may be situations where the product is not quite what you expected to receive.

In this case, you will be able to return your item to us within 14 days of receipt.This means that the return shipment must be postmarked within 14 days of the date you received the product.

This right can only be exercised if the product is returned in the same condition and quantity. The right of withdrawal lapses if you use the product in a way that obviously reduces the sales value significantly.

Offers and discounts

If you use a giftcard, a discount code or other offers it is not possible to combine several discount opportunities at the same order.

Privacy Policy

In order to enter into an online agreement with us, you must provide the following personal information:

  • Name
  • Address
  • Phone number
  • E-mail address



We record your personal information for the purpose of delivering goods to you.

Personal information registered with ASA Trading is kept for five years, after which time all data is deleted.

When collecting personal information through our website, we ensure that it is done with your consent, so that you are informed of exactly what information is collected, and why.

Customer service employees at ASA Trading may have access to this information about you.

Information provided to us will not be sold in any way to third parties, and we do not record any sensitive personal information.

You have the right to inspect the information recorded about you. You have these rights according to ‘Persondataloven”.

Any queries in this regard should be sent to ASA Trading via e-mail: asa@asatrading.dk

Cookies

Cookies are unique identifiers that we transfer to your device to enable our systems to recognise your device and to provide features such storage of items in your shopping basket between visits..

No personal information is stored in a cookie. Instead, a cookie records user behavior on a website (for example a username to help you to login on a website).

A cookie is a text file that is sent to your browser from a web server and stored on your computer's hard drive. You can set your browser to notify you when you receive a cookie, or you can disable cookies altogether. The only thing these cookies are used to recognize your computer.

Technically speaking, cookies can be divided into two types. One type is called a "session cookie" - they keep track of what you put into your shopping cart while you navigate around the web shop. "Session" cookies are not stored on your computer, but disappear when you close your browser.

The second type of cookie is called a "permanent cookie", and it is saved as a text file on your computer for approximately one month.

We use cookies for the purpose of optimizing the website and its functionality, thus making your visit as easy as possible for you.

We also use cookies for additional purposes, including:
Delivering content, including advertisements, relevant to your interests on ASA sites and third-party sites. Our interest-based ads are subject to your preferences as described in the next section. Conducting research and diagnostics to improve ASA's content, products and services. Preventing fraudulent activities. Improving security.

Cookies and Browser Settings

The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.

Log statistics

We use traffic log cookies, which means that a statistical system collects information that can provide a statistical picture of how many visitors a website has had, where they come from and where on the site a visitor makes his or her exit.

We use traffic log cookies with the purpose of optimising the website and its functionality.